A Practitioner’s Guide to Net Promoter Score
NPS
Here’s Why Zola Cherishes its NPS Detractors as Much as its Promoters
Zola CEO and co-founder Shan-Lyn Ma's commitment to customer satisfaction goes back beyond her time at Gilt and Chloe + Isabel. But at Zola, her team and she have really zeroed in on NPS detractors — and discovered how much they can drive growth. Here's how.
A Practitioner’s Guide to Net Promoter Score (NPS)