Empathy is the new marketing.

Trying to grow your brand without emotion (I mean, we are in the people business, right?) is a mistake. But leveraging emotion isn’t necessarily obvious or simple. It helps to understand your talent targets’ needs and desires.

Since organized brands were first introduced over 100 years ago alongside industrialism, they have changed their nature and role in society. Brands have When our favorite brands exceed the expectation we have of them, by giving us a surprise, we get more excited and our interest in and loyalty to the brand increases.