Tom's got a new book. https://geni.us/uTtyCYr and this is a great chance to talk to the original and still champ... Tom's ranting about empathy and work…
5 Simple Yet Powerful Steps to Show Your Employees You Care About Them
During this time of uncertainty and change, employees have a lot on their minds. A little empathy and thoughtful communication can go a long way to help employees know you care.
5 Reasons Empathy Drives Business Success | Branding Strategy Insider
You might assume that HR is in the "people" business. That's partially true. They are on the rules side of people: what the staff can expect from leadership, what staff are allowed to do, arbitrating disagreements, etc. But HR isn't often in the "empathy business." And I would suggest that that's exactly what you do: understand why people like (and don't like working somewhere, extracting it, distilling it, reflecting it and amplifying it. So when I see articles about how businesses need to embrace empathy to succeed, I think, "How can EB'ers use this idea to make a bigger impact on the business?"