tom peters and seth godin 2021Tom's got a new book. https://geni.us/uTtyCYr and this is a great chance to talk to the original and still champ... Tom's ranting about empathy and work…#empathy#work#future of work#emotion#people·vimeo.com·Apr 3, 2021tom peters and seth godin 2021
‘Frictionless’ is not enough: Introducing emotional peaks in your customer experience – EconsultancyBrands are things humans build feelings around. Are you thinking about what emotions you want to encourage and when?#brand#emotion#perspective#people#cx#candidates·econsultancy.com·Dec 26, 2020‘Frictionless’ is not enough: Introducing emotional peaks in your customer experience – Econsultancy