Assessment is probably the most important thing we can do to engage students in their learning. However, not all forms of assessment are created equal! Whilst there are many benefits of using authentic assessment approaches and providing feedback, teaching staff can face challenges in terms of large class sizes and their own constraints around resourcing and time. This session was an interactive workshop for staff which focused on redesigning assessments to make them a more authentic experience for students whilst ensuring they are manageable from a staff perspective. Participants were invited to send any assignment briefs, or past exam questions that they would like help with redesigning so that they are more authentic, prior to the session. A selection of these were then used as “live” cases at the session. Contact bali@cit.ie for more information.

"There is a prevalence of survey usage across third level Institutes. Surveys are sometimes regarded as an easy approach to obtaining opinions and measurements. However, it is easy to conduct a survey of poor quality rather than one of high quality and real value. This seminar will provide a checklist of good practice in the conduct and reporting of survey research. Its purpose is to assist the participants to produce survey work to a high standard, meaning a standard at which the results will be regarded as credible. The seminar will first provide an overview of the approach to questionnaire design and then guide the participants step-by-step through the processes of data collection, data analysis, and storage. The seminar is not intended to provide a manual of how to conduct a survey, but rather to identify common pitfalls and oversights to be avoided by researchers if their work is to be valid and credible. Anyone involved in collecting data from subjects has an ethical duty to respect each individual participant’s autonomy. All surveys should be conducted in an ethical manner and one that accords with best practice. Confidentiality with regard to all participant information should always be respected, with due care given in both the collection, recording, storage and destruction of data. The seminar will highlight the importance and role of ethics, research integrity and data storage in questionnaire design. This seminar was particularly relevant to academic staff, i.e. lecturers, supervisors and researchers, but was also relevant to professional management support staff. Participants attending this seminar gained insights into: The steps involved in designing a reliable questionnaire such as qualities of good questions, questionnaire length, question wording, order of questions, etc. The importance of a Statistical Analysis Plan (SAP) in questionnaire design. How meeting ethical standards ensures researchers act in good faith and protects the integrity of the resulting data. Processes to help us to be aware of, respect and protect the personal data collected."

"There is a prevalence of survey usage across third level Institutes. Surveys are sometimes regarded as an easy approach to obtaining opinions and measurements. However, it is easy to conduct a survey of poor quality rather than one of high quality and real value. This seminar will provide a checklist of good practice in the conduct and reporting of survey research. Its purpose is to assist the participants to produce survey work to a high standard, meaning a standard at which the results will be regarded as credible. The seminar will first provide an overview of the approach to questionnaire design and then guide the participants step-by-step through the processes of data collection, data analysis, and storage. The seminar is not intended to provide a manual of how to conduct a survey, but rather to identify common pitfalls and oversights to be avoided by researchers if their work is to be valid and credible. Anyone involved in collecting data from subjects has an ethical duty to respect each individual participant’s autonomy. All surveys should be conducted in an ethical manner and one that accords with best practice. Confidentiality with regard to all participant information should always be respected, with due care given in both the collection, recording, storage and destruction of data. The seminar will highlight the importance and role of ethics, research integrity and data storage in questionnaire design. This seminar was particularly relevant to academic staff, i.e. lecturers, supervisors and researchers, but was also relevant to professional management support staff. Participants attending this seminar gained insights into: The steps involved in designing a reliable questionnaire such as qualities of good questions, questionnaire length, question wording, order of questions, etc. The importance of a Statistical Analysis Plan (SAP) in questionnaire design. How meeting ethical standards ensures researchers act in good faith and protects the integrity of the resulting data. Processes to help us to be aware of, respect and protect the personal data collected."

The value of Learning Communities, especially those that work across disciplines, is that they facilitate a sharing of expertise, knowledge and experience. Accessing ‘the wisdom in the room’ is often cited as the purpose of sharing in such communities. The word ‘dialogue’ in its original Greek form represents a process where new wisdom and insight is reached between two people which could not have been reached by either party on their own. Such a process inevitably involves the reconciling, fusing or synthesis of two or more, often conflicting, ideas or viewpoints often in an effort to clarify and articulate a common goal for the group. This seminar explored the need, nature, cause and value of conflict in the synthesis of new ideas, knowledge and learning. Participants interrogated the effectiveness of one of the most popular tools for understanding and dealing with conflict i.e. the Thomas Kilmann Conflict Mode Instrument. In workshop format, participants explored their own preferred approach to conflict and used the Kilmann model to experiment with alternative approaches to conflict in order to promote meaningful dialogue in learning communities. Teaching and Learning Practice can be enhanced when people learn to better engage with colleagues, who have conflicting viewpoints, in a way that allows for all voices to be heard and that cultivates the positive restlessness which leads to new insights, consensus and action. On completion of this seminar participants had: Gained an understanding of the nature and importance of conflict in developing creative learning communities Became familiar with the Thomas Kilmann Conflict Mode Instrument Became more aware of their own preferred approach mode Had explored and practiced alternative conflict modes with peers

"CIT’s Teaching & Learning Unit (TLU) launched an inaugural call in 2018 to develop and support a number of Learning Communities (LCs) across the institute and is currently working with 13 emerging LCs from across the institute as a direct result of this call. LCs facilitate the exchange of good teaching and learning ideas amongst its members and provide a platform for professional discussions and sharing of practices. The main purpose of this session was to support our current cohort of (LCs) but was also useful to those who would like to learn more about the benefits of initiating and sustaining an active LC."

Deep Learning refers to the cognitive skills and academic knowledge that students need to succeed in the 21st century. These skills include critical thinking, problem solving, communication, collaboration and learning to learn. The mastery of these skills will enable students to think flexibly and creatively, transferring and applying their learning from one context to new situations. This seminar looked at how one academic in CIT, Dr Anna Dynan, Accounting & Information Systems has used PeerWise, a free online platform, to provide a space where her students can collaboratively create, answer, discuss, and evaluate practice questions with peers and has thereby helped her students engage with unit concepts more deeply and critically. In this seminar, participants gained an understanding of: How PeerWise can be used to engage students and enhance their learning outcomes. The impact this approach can have on student engagement and learning The student view on this collaborative approach to learning Advice/best practice/tip & tricks when using PeerWise in your module.

Work placement is, at this stage, a mandatory element of many programmes within CIT and as such poses many challenges for those involved in the process, i.e. staff, students and potential employers. Since 1983, CIT’s Department of Process Energy and Transport Engineering has been offering the B. Eng. in Chemical & Biopharmaceutical Engineering, a full-time programme delivered over four academic years producing approximately 25 graduates annually, but in recent years this has increased to over 30. This programme predominately covers core chemical engineering and specific needs of the pharmaceutical and biotechnology sectors but continues to ensure that graduates will meet the needs of traditional chemical industries, be equipped to travel globally and are able to guide the pharma sector as it transitions from traditional batch operation to continuous operation.The philosophy of the programme is to produce broadly educated, professional engineers, who have gained a thorough grounding in fundamentals, an understanding of the state of the art, a keen sense of application, an awareness of the impact on society of their decisions, and an ability to develop as new technologies emerge and as they encounter new problems and opportunities. This programme is subject to internal re-approval every 5 years, involving external experts and is externally accredited by professional bodies such as Engineers Ireland, nationally, and the Institution of Chemical Engineers (IChemE), internationally, to Master Level Meng (Level 9). To date, this programme has provided in excess of 750 graduates, the majority of whom work in Ireland, in the biopharmaceutical/pharmaceutical industry with many having risen to senior appointments. In this seminar, our colleagues from the Department of Process Energy and Transport Engineering gave an overview of how their industrial work placement module, worth 15 ECTS credits, which runs from the end of the third academic year to the end of the first semester of the award year, evolved and how it can enhance engineering competencies and therefore have a significant impact on the career paths of their graduating engineers. They shared best practise based on their research, carried out with the assistance of CIT’s AnSEO – The Student Engagement Office, and experience for the delivery of the professional work placement from execution, mentoring and assessment of same. Those attending this seminar gained a clear understanding of: • How the delivery of industrial hosted modules within engineering third level institutes can be improved • How an enhanced experiential learning experience can be created for final year students • How key industrial partnerships can be fortified by developing “culturally fit” graduates

"This aim of this seminar was to promote informed thinking about how assessment is conceived and practiced at third level with a view to greater alignment between teaching, learning and assessment. It allowed lecturers and academic managers to discuss and share good practice while also considering how current assessment procedures in place in their institutions might be enhanced to improve student learning, progression and success. Assessment for learning is one of the most powerful ways of improving student learning and achievement. Formative assessment, done well, improves student self-regulation and awareness of what needs to be done to enhance their learning, is forward focused and motivational. Participants considered how enhancing learning, teaching and assessment alignment can improve learning for different student cohorts and group sizes in times of limited resources and increasing accountability. The workshop element of the seminar gave participants the opportunity to share and take away some practical ideas and techniques that they could use in their classes. Participants in this seminar: Reflected upon the relationship between teaching, learning and assessment for learning Considered the challenges of effective management of assessment from an institutional, teacher/lecturer and student perspective Reflected on how assessment design, integration with the curriculum, marking and feedback could best be supported Discussed, shared good practice and considered current assessment procedures and how they might be enhanced with different student cohorts/group sizes Considered some practical/ impactful assessment for learning techniques that they may like to use in the future"

"Vygotsky’s (1978) theory of social constructivism highlighted the importance of the contribution of others to every individual’s learning. With the increasing use of ICT and the internet, learning communities can expand beyond geographical limitations leading to new and exciting educational dimensions and learning opportunities across schools, colleges, communities and cultures. The term ‘learning community’ has become increasingly common in education usage and can mean many different things, from bringing members of the local community in to the college to collaborative learning among students or lecturers. Colleges today are complex, interwoven, interactive environments where learning flourishes when there is a spirit of openness and transparency and where lecturers are more likely to adopt a collegial approach incorporating shared leadership and authority thereby facilitating the work of the students. In colleges that are learning communities, everyone is a learner, and everyone is a teacher. This seminar explored how a coaching skill set can be used to enable learning institutions to develop the skills of enquiry, collaboration, sharing of practice and critically evaluate beliefs about teaching and learning. The overall aim of the seminar was to enhance the quality of professional communication and dialogue one of the four domains underpinned by the National Professional Development framework’s values. The seminar employed a blended learning approach involving experiential learning techniques complimented by facilitated debriefs, group discussions and short presentations. The main objectives of this seminar were that participants would have: Deepened their understanding of the nature and benefits of peer coaching. Gained a heightened awareness of how coaching skills can be used to enhance individual and group learning. Gained insight into how a departmental wide peer mentoring model is evolving in CIT. Increased their knowledge and expertise in the use of coaching skills in their professional roles. Have practiced their coaching skills in challenging situations. Constructed an action plan to utilise the workshop content to improve their peer coaching skills so they can better support their peers and engage in purposeful conversations regarding professional development, development of learning communities and communities of practice."

"This workshop aimed to increase awareness and understanding of the process of recognition of prior learning. Workshop participants were given an opportunity to share views and perspectives in a structured format. A broad outline of the benefits of RPL and the current national and European policy framework provided a backdrop for the consideration of the challenges posed in practice and CIT’s policy and practice in particular. The main objectives of this workshop were that participants would be able to: Demonstrate an understanding of the benefits of a recognition of prior learning process for individual learners, cohort groups, employers and higher education providers Evaluate the challenges posed by RPL processes for higher education providers including assessment and how they relate to their professional context Describe and locate CIT policy on RPL and identify the supports available for learners and HE staff"

CIT’s Teaching & Learning Unit (TLU) launched an inaugural call in 2018 to develop and support a number of Learning Communities (LCs) across the institute and is currently working with 13 emerging LCs from across the institute as a direct result of this call. LCs facilitate the exchange of good teaching and learning ideas amongst its members and provide a platform for professional discussions and sharing of practices. This workshop enabled these emerging LCs to: Showcase their vision and ideas for both their short- and long-term ambitions Show how their activities are influencing teaching and learning in their respective disciplines. An open invitation was extended to all CIT staff to attend what turned out to be a lively and thought-provoking session where they heard more about our LCs and found out how to: Develop a new LC or Create partnerships with existing ones

Cork Institute of Technology and Griffith College Cork came together to organise this seminar to examine digital teaching tools for Mathematics in Higher Education. The focus of this seminar was to explore and champion effective digital tools and technologies in the teaching of Mathematics in Higher Education in Ireland and to create an opportunity for networking and initiation of collaborative relationships in this area. It provided hands on experience of educational technology in Mathematics for participants and provided a forum for exploring challenges, exchanging ideas and disseminating practices. Talks/workshops included: Dr Maria Meehan, UCD, who discussed her experience of the use of technology in teaching Mathematics. CIT’s Technology Enhanced Learning Department who discussed Teaching Mathematics using virtual and augmented reality. Lightning Talks from participants who use education technology in their Higher Education Maths classroom/lecture who shared their experience with others Parallel Workshops on Mathematics e-assessment using Numbas catering for beginners and more advanced users.

"Our classrooms have become more diverse and complex in terms of both student culture and ability, but the question is, do students see themselves reflected in our practice? This workshop provided participants with an introduction to UDL (Universal Design for Learning) as a model for Inclusive Practice that provides a framework to manage diversity to include all students. It explored the complexity that is implicit in the idea of inclusion especially when supporting students. Some practical tools and strategies were identified that benefit not only students with a disability, but all students in the long run. The workshop was targeted at all CIT staff, and participants: Gained an understanding of what is meant by inclusion and Universal Design for Learning Engaged in practical activities where consideration is given to how designing a learning environment that is inclusive of a more diverse student population. Used the UDL model to design an inclusive learning environment. Considered how to create an Inclusive campus Gained an insight of the work of CIT's Disability Support Service and their work on the use of reasonable accommodations in a more strategic and inclusive manner."

"How can we design assessment tasks, so they inspire our students to learn? How can we use assessment to enthuse our learners, and keep them engaged? What are the processes which underpin effective feedback and what are some of the barriers and challenges we face in helping students’ uptake of feedback? How can we approach feedback so that it is meaningful and useful to students, but manageable for ourselves? How far and in what ways do we involve students in the process of evaluative judgment, so they learn to see how they are going while they are working on tasks? These are some of the questions and issues that were explored and discussed in this interactive seminar on engaging students in assessment and feedback processes. Participants who attended this: Explored key principles underpinning the design of Assessment for Learning (AfL) in Higher Education (Sambell et al, 2013), which include assessment for and as learning; Discussed the benefits, challenges and strategies colleagues in different disciplines use to engage learners as productively as possible in assessment and feedback processes; Gained access to practical AfL resources, shared ideas with each other and considered pragmatic tactics to develop students’ assessment and feedback literacy."

Supporting and enhancing the undergraduate and postgraduate student experience throughout the student lifecycle is a critical activity in higher education not only to aid retention and progression but in a highly competitive higher education (HE) market, the quality of the student experience is pivotal in HE institution’s attracting students. In recent years, research and initiatives have tended to focus on the first-year student experience (i.e. those entering year one of a course with subsequent years being neglected), or learning and teaching, and assessment and feedback. However, although the first year is crucial in helping to embed students into their studies, it is essential to support students in a joined-up approach across academic and non-academic spheres in, through and out of the study journey to aid student engagement, wellbeing, progression, attainment and success. This seminar looked at the key transitions in the study journey and focused on and suggested ways that institutions can create excellence in their delivery of a high-quality student experience from raising aspirations to entry preparation and throughout each level of study. Participants who attended this seminar: Examined the student lifecycle, identified key transition points and their associated challenges Explored possibilities for enhancing student engagement and better preparing students at each stage from first year induction to ‘outduction’ Were introduced to and explored the ‘Student Experience Transitions Model’ that interlinks the key activities of academic, welfare and support. The model provides a framework for colleagues to organise and map out the various types of support required for different students at particular times throughout their journey at university or college; Shared practice with colleagues from other institutions and make connections for collaborative projects Had a facilitated discussion on how student engagement might be best enhanced at different stages from Pre-entry to Post-graduation.

"This workshop was aimed at all academic and administrative staff, both new and more experienced, as we prepare for the end of semester results processing. The workshop provided participants with an overview of: Marks & Standards Version 5.0 (1st September 2017) Module results entry process in Web for Faculty Guidelines for module results entry, the importance of using the right module result code and how situations such as the following should be handled: Work placement Absence Deferrals Exemptions Withholds Withdrawals Extenuating Circumstances Transfers between programmes Students studying overseas on Erasmus Procedure for Module Examination Boards (MEBs) Guidelines for the operation of MEB Meetings Procedure to be followed when inserting/updating/deleting module marks following Web for Faculty grade lockdown Procedure to be followed when inserting/updating/deleting module marks following Progression & Award Boards (PABs) using a Module Grade Amendment (MGA) form Tips & tricks for departments to ensure the smooth running of Summer & Autumn PABs."

“Students learn a great deal by explaining their ideas to others and by participating in activities in which they can learn from their peers” (Boud, 2001). Peer Learning can significantly assist students in the transition into and throughout higher education and strongly motivates learning and enhances student success. This workshop explored the role of Peers in providing a holistic, value-added and enriched student experience. It provided answers to some of the following questions: What is the role of the Peer? How do you select Peers to be involved in structured support? What are the boundaries? What will be the benefits? This workshop was interactive and encouraged participants to consider different approaches to using Peers to support students."

"Empowerment is defined as the “the process of gaining freedom and power to do what you want or to control what happens to you”. Empowerment can help you: Feel good and laugh more frequently Recharge your batteries and find a new lease of life Achieve those goals that you may currently think are way too far out of reach Overcome challenges and see tasks through to conclusion For those who want more out of life, to achieve more, do more and be more - this workshop aimed to provide participants with the tools they need to change their mind-set and breakthrough to the next level – tools that, perhaps, could be shared with their students to help them achieve more too! This workshop provided a brief immersion into the power of the mind, and participants learned that the resources we need to move forward positively in life are already within us. Through fun activity and lots of laughter participants opened the door to transformation, instilling courage to dream and participants left with an incredible experience of their power to accomplish amazing results."

This seminar considered key theoretical perspectives on work-based assessment. It discussed: The nature of work-based learning and its role in: Developing key graduate skills The wider life-long learning society. Different approaches to work-based learning practice, including the new apprenticeship model. The context of learning, including the role and responsibilities of both the learner and the employer, with a focus on authentic assessment approaches that support individualised learning. Participants were encouraged to bring along module descriptors, related to learning in the workplace, so that these theoretical perspectives could be applied to practice. n the workshop component, participants, in small groups, discussed, critiqued and developed the methods and processes that they currently use to assess placements in their own disciplines. They were encouraged to examine the ways in which current theory and best practice could inform and develop their disciplinary approaches.

This session focused on plagiarism and provided guidance and advice on: Plagiarism What it is? How to detect it? What to do next, i.e. CIT’s Policy on Plagiarism? Strategies for preventing plagiarism. Overview of Turnitin in Blackboard, i.e.: How to interpret the originality report Turnitin’s product development roadmap How to educate students about plagiarism

Given the time of the year, with many immersed in the process of correcting exam scripts, there was no better time to consider how we correct exam papers, what we should consider when correcting exam papers and what we can learn from this process. This workshop: Discussed some issues around fairness and reliability when correcting exam scripts. Highlighted some recommendations for good practice when correcting exams Considered how student performance can be used to analyse the quality of the exam paper.

"Assessment is probably the most important thing we can do to help our students learn. Traditionally, our assessment practices tend to be summative, for the purposes of progression and completion, rather than formative, for the purposes of improving instruction and student learning. If assessment is to be an integral part of student learning, formative assessment must be at the heart of the process. Formative assessment refers to a wide variety of methods that educators can use to conduct in-process evaluations of student comprehension, learning needs, and academic progress during a lesson, module, or programme. Formative assessments help educators identify concepts that students are struggling to understand, skills they are having difficulty acquiring, or learning standards they have not yet achieved so that adjustments can be made to lessons, instructional techniques, and academic support. If we wish to use assessment as a tool to enhance student learning the provision of formative feedback is crucial. We need to help students understand not only where they have gone wrong, but also what they need to do to improve and when they have done well, we need to help them understand what is good about their work and how they can build on it and develop further. This workshop was aimed at all academic staff, whether new to the whole notion of formative assessment and feedback, or those who wanted to improve their feedback practice to students, or those looking for innovative ideas on how to enhance their current practices. It provided participants with an opportunity to think about the benefits of formative assessment and providing formative feedback to learners and an opportunity to examine some case studies of how this can be done in practice."

"Assessment is a complex, nuanced and highly important process and if we want students to engage fully, we must make it really meaningful to them and convince them that there is merit in the activities we ask them to undertake. To focus students’ effort and improve their engagement with learning, we need to take a fresh look at our current practice to make sure assessment is for rather than just of learning, with students learning while they are being assessed rather than it being merely a summative end process. We also need to ensure that we provide explicit and implicit messages to students and indeed all other stakeholders about how we assess. By the end of this workshop, participants had had opportunities to: Consider how to make assessment truly integrated with the learning process; Review what kinds of feedback can be helpful to students in achieving their potential; Discuss how to make assessment manageable without losing the learning payoff that fit-for-purpose assessment can bring."

How can we inspire our students to learn? How can we engage them, and keep them engaged? How best can we use the tools available to us in this digital age to enthuse them? What are the processes which underpin successful learning now? How can we ourselves be inspired and enthused, so that we enjoy our work as teachers more than ever? These are some of the questions that were explored in this interactive workshop on learning and teaching in the 21st Century. By the end of this workshop, participants had: Explored some answers to the questions above, and thought of better ones; Shared ideas with each other and with Phil; Discussed the need to re-invent feedback and assessment for the 21st Century

"If we want to improve students’ engagement with learning, a key focus of enhancement can be refreshing our approaches to assessment. Sometimes we need to take a fresh look at our current practice to ensure assessment is for rather than just of learning. In addition, we as educators in higher education understand the importance of giving good feedback to students, both to maximize achievement and to support retention. Research in the field suggests that good feedback has a significant impact on student achievement, enabling students to become adept at judging the quality of their own work during its production. In this workshop, the following aspects of assessment were considered: Fit for purpose assessment: designing assessments to promote student learning Assessing more students: ways of using productive assessment with large numbers Assessing first-year students well to promote retention Streamlining assessment: giving feedback effectively and efficiently"

The literature review is a core component of many, if not all, final year programmes at third level. Despite the importance of this, many undergraduate students are not given the instructional tools to complete the onerous tasks of organising and planning a literature review. This seminar presented results of a pilot study initiated by the Department of Biological Sciences with over 100 final year undergraduate life science students. These students attended a 1-hour weekly instructional lecture as part of the literature review module. The seminar was targeted at academic staff and focused on: What tools were made available to students How well students engaged with the tools What the learning experience was for both lecturers and students How this approach could be modified across different disciplines

"This seminar introduced participants to the flipped classroom: a pedagogical model used to engage students in active learning, where there is a greater focus on students’ application of conceptual knowledge rather than factual recall. In particular, this seminar showcased some of the results from the Flipped Classroom Initiative that ran in CIT during the semester. It was a chance for participants to engage with colleagues within the institute who have participated in this initiative and to gain valuable insight into their experiences. The aims of this seminar were to: Explain the concept of a flipped classroom Explain the advantages/disadvantages of the flipped classroom approach Understand how the flipped classroom approach can be applied to a variety of disciplines"

"The power of assessment and feedback within the learning process has been recognised for many years and yet the paradigms that currently frame assessment leave students in a passive role and still largely focus on accreditation. This situation needs to be challenged through the development of assessment literacy of both staff and students which, in turn will make new approaches to assessment and feedback possible. This seminar discussed the nature of assessment literacy, why it is important, how it has the potential to reshape our thinking about assessment and feedback and how it supports the development of student learning. Participants were invited to take part in activities designed to allow them to share their expertise, review their practices and take away new ideas. The aim of the seminar was to: Explain the concept of assessment literacy Describe the contribution assessment literacy can make to supporting student learning Identify key initiatives that support the development of assessment literacy"

"This presentation focused on the Student/Lecturer Legal dynamic. It began by outlining the legal framework in this area before exploring a number of specific issues including: Disruptive students and how lecturers should deal with this Social Media issues, including lecturers’ engagement with students on social media sites Bullying and Harassment of lecturers by students, and of students by lecturers. What constitutes bullying/harassment? What procedures should be followed? The relevant case law Sexual Harassment - what constitutes sexual harassment? The relevant case law Intellectual Property, recording lectures, lecturer’s notes Academic freedom in the classroom - freedom of speech for lecturers and students Data protection and student privacy. Examples of student personal data, how should this data be used and stored, how long should it be retained? Accommodating students with special needs The presentation also discussed disciplinary procedures and redress options for lecturers and students in the context of the issues outlined above."

"Assistive technology (AT) tools and resources were once meant for students with learning disabilities, but there is clear, documented proof that these tools are beneficial to everyone. This session introduced staff to the various AT that can be used by both students and staff to support academic study including dictation, mind mapping and narration technologies. In addition, some useful learning resources, developed within the CIT Disability Office, were shared that can be used to support all students not just those with disabilities."