Designing services for people who need help with numbers
Low numeracy affects half of adults in the UK. Many live with the limitations of not understanding numbers and the impact that has on everyday life.
18F: Digital service delivery | Improving inclusion, continuously: how we iterated on our bot to promote more inclusive and thoughtful language
In 2015, TTS created a Slack bot to help us use more inclusive language. Over time, we found this bot could use some improvements. So starting in 2019, we began conducting research and iterating on our bot to further our goal of a welcoming, inclusive culture.
Inclusive Naming Initiative
Guide: Inclusive Language and Vocabulary for Startups and Tech
Understanding the vocabulary of diversity & inclusion can feel like learning a new (but very worthwhile!) language. Here's our incomplete but growing guide.
Writing about people
A collaboratively developed, universal content style guide, based on usability evidence. Created by Content Design London.
Following these guidelines will help you create content that feels inclusive for more of your audience.
Writing About People | Mailchimp Content Style Guide
Guidelines and resources for web writers and editors. Includes: voice and tone, grammar, web style, social media, email newsletters, blog posts, legal content, educational content, accessibility, translation, copyright, and more.