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18F: Digital service delivery | Improving inclusion, continuously: how we iterated on our bot to promote more inclusive and thoughtful language
18F: Digital service delivery | Improving inclusion, continuously: how we iterated on our bot to promote more inclusive and thoughtful language
In 2015, TTS created a Slack bot to help us use more inclusive language. Over time, we found this bot could use some improvements. So starting in 2019, we began conducting research and iterating on our bot to further our goal of a welcoming, inclusive culture.
·18f.gsa.gov·
18F: Digital service delivery | Improving inclusion, continuously: how we iterated on our bot to promote more inclusive and thoughtful language