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HBR: Why Your Organization Needs an Innovation Ecosystem (2019)
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ITSM.tools - Service Management in 2020 – the 6 Key Challenges -
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Denton Chronicle - IT Service Management Software Market Size, Share, Analysis, Demand and Forecast till 2025
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ITSM Professor: Adapting ITIL V3 Processes to ITIL 4 – Practices for the REAL WORLD! (2019)
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How UK's disused mine shafts could be used to store renewable energy (2019)
In the age of digital everything, is it time to eliminate IT? (2019)
But could the IT department’s very existence — and the wall that is too often erected between technologists and the rest of the business — actually be the reason many organizations are having difficulties embracing digital opportunities? <a href="http://cisr.mit.edu/blog/documents/2018/11/15/2018_1101_dontaligncoevolve_peppardfonstad.pdf/"></a>
Quartz at Work: The largest skills gap in IT workers is business acumen