"Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses)" (2019)
Articles of Interest
Service Management
Forbes: Technology Invades Hospitality Industry: Hilton Robot, Domino Delivery Droid, Ritz-Carlton Mystique (2016)
Impact of Robotics on Society
Robotics
Meet Connie, Hilton's smart robot concierge (2016)
"Smart Factory Enabling Electronics Engineers to Prototype Two Times Faster" (2020)
Digital Twins
The Guardian: Robot panic peaked in 2015 – so where will AI go next? (2015)
Fast Company: Kids Are Scared Of A Future Where Robots Take All Their Jobs (2016)
The Guardian: Would you bet against sex robots? AI 'could leave half of world unemployed' (2016)
The Guardian: Is BB-8 a woman: why are we so determined to assign gender to AI? (2016)
BBC - Can technology bring lawyers into the 21st Century? (2020)
Digital Assistants
Automation may mean a post-work society but we shouldn't be afraid (2020)
Popular Science: People Trust Robots To Lead Them Out Of Danger, Even When They Shouldn't (2020)
The Guardian: Our tech future: the rich own the robots while the poor have 'job mortgages' (2016)
VentureBeat: Robot CEO: Your next boss could run on code (2016)
Organizational Design
Why Cheap Cameras and Boring Sensors Make the Best Smart-Home Stuff (2020)
Internet of ThingsMIT Technology Review - The Coming Wave of Bionic Hearing Gadgets (2020)
Augmentation
Science-Backed Advice on How to Stop Sitting All Day (2020)
Impact of Technology on Work and Employment
Automation
A Race to Develop Pollution Sensing Tech Plays Out in Oakland (2017)
Impact of Technology on Environment
Tomorrow's buildings: Is world's greenest office smart? (2020)
Sourcing
How Smart Roads Will Make Driving Easier, Safer, and Greener (2020)
Impact of Technology on Cities
Fast Company: Startups raise millions to make unsettling AI avatars (2020)
Gartner: Demystifying the Four Personas of the Chief Technology Officer (2020)
Digital business transformation means that companies are increasingly becoming technology companies. Consequently technology is now viewed as a strategic asset that can be leveraged to transform business models. via Pocket https://ift.tt/2RVMGOl
Chief Digital Officer
Scientific American: People Don't Learn to Trust Bots (2020)
Overtourism in Europe's historic cities sparks backlash (2020)
Transformation Leadership
Financial Brand - The State of Digital Banking Transformation (2020)
Digital Strategy