Healthcare Tech Outlook: Driving Digital Transformation and Enhancing Patient Experience
Chief Digital Officer
Misunderstood and Misused - A Rant About Problem Management (2023)
Service Management
Skills and Competenties
MIT Sloan: Level Up to Strategic Data Sharing (2023)
Business Ecosystems
Organizational Design
Fortune: CEOs are losing confidence in their C-suite (2023)
MIT Sloan: Intentionally Orchestrating Workforce Ecosystems (2023)
How the G-Cloud will make buyers think like service integrators (2023)
Service Broker
McKinsey: The winning recipe for transforming advanced planning systems (2023)
Myth busters: Unexpected insights on contact centers (2023)
TechNative: Why humanities students will drive the future of the tech industry (2023)
VentureBeat: Building an AI governance strategy that works (2023)
These Four Questions the ChatGPT Team Just Shared Are Brilliant. Here's Why Every Company Should Steal Them (2023)
Harvard Business School: 6 Business Skills Every Engineer Needs (2023)
HBR: Work Insights from the World’s Longest Happiness Study (2023)
The New Yorker: How Should We Think About Our Different Styles of Thinking? (2023)
Deming 101: Understanding Systems - The W. Edwards Deming Institute
MIT Technology Review: Data governance helps unlock the true potential of local data (2023)
MIT Technology Review: The quest for business value through HR transformation (2023)
ScienceDaily: How your mood affects the way you process language: When you're in a bad mood, you might want to focus on tasks that are more detail-oriented, such as proofreading (2023)
Strategy+Business: Can bossless management work? (2023)
MITSloan Management Review: Flexibility Is Key to Integrating Meaning and Work (2023)
The Economist: Now and then (2015)
The Guardian: Steven Johnson: 'Eureka moments are very, very rare' (2010)
The Guardian; The big idea: what’s the secret of innovation? (2023)
The Guardian: The company purging meetings from calendars: ‘Uninterrupted time is precious’ (2023)
IT Chronicles: How to Drive Employee Engagement for Your Remote Teams (2022)