Digital Organization

INSEAD Knowledge: How to Change Someone’s Mind (2022)

114 down, 10 million to go: The Global Lighthouse Network's mission

HBR: How One Person Can Change the Conscience of an Organization (2019)

A day in the life of (almost) every vending machine in the world (2022)

Sim-Sala-Bim! Culture change. (Paul Wilkinson) (2021)

The Digital Brain Of Business (2022)

In the experience economy, systems of experience take center stage (2021)

Understanding and mitigating AI risk in services (2021)

The State of IT Self-Service in 2021 (2021)

The Enterprisers Project: 3 hot digital transformation skills in 2022 (2021)

4 Predictions That Will Impact Your ITSM Strategy (2021)

Massive internet outage hits websites including Amazon, gov.uk and Guardian (2021)

HBR: How Project Managers Can Stay Relevant in Agile Organizations (2021)

How Healthy Is Your Business Ecosystem? (2021)

BCG: Why You Need a New Approach to Learning (2020)

Knowing the Signs of Potentially Bad ITSM Advice (2020)

Announcing The (Delicate) Art of Bureaucracy (2020)

Integrators and Segmentors: Managing Remote Workers - Knowledge@Wharton

The Guardian: Could bad buildings damage your mental health? (2016)

HBR: Bad Writing Is Destroying Your Company’s Productivity (2016)

MIT Sloan: Reskilling Talent to Shrink Technology Gaps (2020)

The 7 guiding principles of ITIL4 - principle 1 Focus on Value (2019)

The 7 guiding principles of ITIL4 – principle 2 Start where you are (2019)

The 7 guiding principles of ITIL4 – principle 3 Progress iteratively with feedback (2019)

The 7 guiding principles of ITIL4 – principle 4 Collaborate and promote visibility (2019)

The 7 guiding principles of ITIL4 – principle 5 Think and work holistically (2019)

The 7 guiding principles of ITIL4 – principle 6 Keep it simple and practical (2019)

BCG: Designing Digital Organizations (2016)

MIT Sloan Management Review: Are Data Scientists Really a Breed Apart? (2015)

New York Times: What Google Learned From Its Quest to Build the Perfect Team (2016)