Joe the IT Guy - Agile Service Management: Can ITSM Truly Be Agile?
Digital Organization
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Express Computer: Engineering Culture is a key pillar of Modern Digital Businesses (2020)
06 - 02 - 2020 | | Express Computer
Business owners like you and technology experts like me are witness to the evolution of every organization into a digital organization. This movement is born out of the realization that technology is not just a supporting soft… https://ift.tt/31GFA4o
While it is important to incorporate the core practices like automated testing, continuous integration, refactoring, simple and evolutionary design and collective ownership, it is also imperative that the organization understand and incorporate the ‘core values’ that these practices are based on - fast feedback, clean code, simplicity and repeatability.
Business owners like you and technology experts like me are witness to the evolution of every organization into a digital organization. This movement is born out of the realization that technology is not just a supporting software function but is at the core of every transforming business.
The technical utopia that can sustain these business ‘ideals’ can only exist within an extremely sound engineering organization or an organization driven by an exceptional engineering mindset.
Martin Fowler, Chief Scientist at ThoughtWorks and renowned author, software consultant and speaker confirms that an organization’s Tech Excellence has never been as crucial as it is today. Creating a technology strategy that allows businesses to not only deal with, but take advantage of the increasingly rapid pace of change separates successful organizations from the obsolete ones.
McKinsey talks about how, “Small, independent teams are the lifeblood of the agile organization.”
These teams have the following qualities:
Directly connected to the business
Action a clear business investment
Trust and collaboration between team members
Low dependencies
The objective here is to craft a working environment that is fluent enough so that we can get from business idea to the production as quickly and seamlessly as possible
<strong>Simplicity</strong> – This fundamental principle can unbundle work loads down to micro units, based on the fact that smaller chunks of work are easier to get into production. It is also a key attribute to observe when scaling solutions.
<strong>Openness</strong> – Consistent collaboration thrives in an open work environment. A survey by a leading co-working operator found the happiest and most productive employees are those who regularly team up with people both outside and within the office. Such an environment ensures that every idea or problem can be augmented through diverse perspectives.
<strong>Resonance</strong> – The increasing degree of uncertainty requires organizations to develop a responsive delivery approach. Components of such an approach include building feedback into the development cycle, breaking down silos towards better collaboration, enabling collective team ownership of the solution and extensive automation.
<strong>Collaborative ecosystems</strong> – Engineering-centric organizations profit from building, nurturing and leveraging strong ecosystems. An ecosystem is built on the back of a common business objective tying everyone’s efforts together towards qualitatively superior inter-organizational communication.
<strong>Iterative models or approaches</strong> – These are a forward-facing investment of time and resources. Building simplified, observable solutions that can be automated means businesses can hit the market midway, can keep learning and deliver value.
Sparkhound Unveils Pop-Up Service Desk - DevOps.com
HBR: Are You Asking Too Much of Your Chief Data Officer? (2020)
HBR: Why Competing For New Talent Is a Mistake (2020)
05 - 02 - 2020 | Seth Harris, Jake Schwartz | Harvard Business Review
CHRO Titan Company: "HR's role in the future of work will become more critical"
"Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses)" (2019)
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Gartner: Demystifying the Four Personas of the Chief Technology Officer (2020)
Digital business transformation means that companies are increasingly becoming technology companies. Consequently technology is now viewed as a strategic asset that can be leveraged to transform business models. via Pocket https://ift.tt/2RVMGOl
ITSM.Tools: Value Streams – What You Need to Know (Daniel Breston) (2020)
McKinsey: The drumbeat of digital: how winning teams play. Digital leaders accelerate their pace and magnitude (2019)
27 - 06 - 2020 | Jacqques Bughin, Tanguy Catlin, Laura LaBerge | McKinsey
Most executives we know have a powerful, intuitive feel for the rhythm of their businesses. They know how hard and fast to pull strategic levers, move their organization, and drive execution to achieve their objectives. Or at … https://ift.tt/2o7Qz7W
Healthcare IT News: Mayo Clinic names first chief digital officer (2019)
ITSM.tools - ITSM Trends in 2020 – the Crowdsourced Perspective -
DevOps.com: DevOps Versus ITIL: How to Win the Battle Over Change Management (2020)
06 - 01 - 2020 | Jason Bloomberg | DevOps.com
ITSM.tools - Supporting Digital Transformation with ITSM and ITIL 4
World Economic Forum: The 10 skills you need to thrive in the Fourth Industrial Revolution (2016)
HBR: Why Your Organization Needs an Innovation Ecosystem (2019)
The Enterprisers Project: Digital vs. digitized: Why CIOs must help companies do both (2019)
McKinsey: Boosting accessibility in job retraining (2019)
ITSM.tools - Service Management in 2020 – the 6 Key Challenges -
The Dawn of the Deep Tech Ecosystem (2019)
Denton Chronicle - IT Service Management Software Market Size, Share, Analysis, Demand and Forecast till 2025
ITSM Professor: Adapting ITIL V3 Processes to ITIL 4 – Practices for the REAL WORLD! (2019)
In the age of digital everything, is it time to eliminate IT? (2019)
But could the IT department’s very existence — and the wall that is too often erected between technologists and the rest of the business — actually be the reason many organizations are having difficulties embracing digital opportunities? <a href="http://cisr.mit.edu/blog/documents/2018/11/15/2018_1101_dontaligncoevolve_peppardfonstad.pdf/"></a>
Quartz at Work: The largest skills gap in IT workers is business acumen
ITSM.tools: Knock, Knock – Who’s There? ITIL 4 … ITIL for Who? (Paul Wilkinson) (2019)
Blog: Digital world: Emergence and relevance of new skills (2019)